Our support is custom-tailored specifically on your requirements. Our team works out together with you your needed support level and the specific topics that should be considered. The support can be realized at your company or remote. All solutions are composed custom-tailored.
Our support comprises different support levels beginning from weekdays 9am to 6pm and up to complete support 24x7 around-the-clock with individual reaction times. You can reach our support team via phone, e-mail, fax and Internet. Therewith inubit provides at its customers and partners an extensive an powerful support. Our support includes:
- Trouble shooting assistance for the inubit BPM-Suite during the contract period
- Assistance in practice of the software, particularly with regard to error recovery in case of the false use of program functions
- Assistance in answering company specific problems in conjunction with the inubit BPM-Suite
- Tips and ruses to the inubit BPM-Suite to meet demands, which are not intended for standard
The users of the inubit IS can choose between three support levels in order to receive the individual necessary assistance:
| Catagory | Standard | Classic | Premium |
| Contained in maintenance agreement | Yes | No | No |
| Core time | Monday-Friday
9am-6pm | Monday-Friday
9am-8pm | Monday-Friday
9am-8pm |
| Service time | Monday-Friday
9am-6pm | Monday-Friday
9am-0pm | Daily
0am-0pm |
Support request
Should you need further support or should be a problem occured with the inubit products, you could mention it in this support form. Your announcement will be immediately forwarded to the inubit support.
