HanseMerkur Wins with inubit Solution Gold at the Global Awards for Excellence in BPM & Workflow

International jury awards companies worldwide that have reached strategic goals through the use of innovative business solutions

Berlin, December 20th, 2011 – The HanseMerkur insurance group has been honored with the Europe Gold Award for its automation project in claims processing. The jury of representatives of the Workflow Management Coalition and BPM.com recognized companies that were able to achieve their strategic goals in a verifiable manner through the use of an innovative business solution. Thanks to automated claims processing on the basis of the inubit Suite and Visual Rules from Bosch Software Innovations, HanseMerkur was able to handle revenue growth of 15-20 percent with comparable growth in the number of cases without increasing staffing levels. 

In addition to automation, further increases in efficiency were achieved through allocation of tasks according to employee qualifications. This allows highly qualified personnel to now have more time for clarification of complex cases. Using the recently developed possibility of querying billing data on a digital basis and reconciling it with the information in the system, nearly 30% of service invoices can now be issued automatically. 

The basis of the project was the restructuring of the IT landscape to bring about a service-oriented architecture: Individual software components were modularized into technically understandable units. Thanks to their flexible interfaces, these software components can be easily connected with each other or with third-party systems and can be flexibly adapted at any time. 

In his acceptance speech, Dr. Horst Karaschewski, head of application development at HanseMerkur, again emphasized the cooperation within the entire project team of all companies involved: “It was wonderful to see such good cooperation within an interdisciplinary team consisting of billing specialists, business architects, software architects, and others working toward a common goal. Both on the management side as well as technologically speaking we chose entirely new ways.”

About HanseMerkur
The HanseMerkur Group has developed into a modern, nationally operating insurance group with more than 1,794 employees and independent agency owners, with € 1.113 billion of contributions received and investments of € 4.0455 billion. Growth is being driven mainly by the main business area, health insurance, with premiums of € 807.3 million collected. With 31,427 new customers in comprehensive health insurance, 2010 again saw record growth in the company’s history. HanseMerkur Krankenversicherung AG also provides supplementary cover to 38,505 persons with statutory health insurance, bringing the total number of privately insured HanseMerkur customers to 1.3 million at the end of 2010.

About Bosch Software Innovations
Bosch Software Innovations GmbH, the software and systems house of the Bosch group, designs and develops innovative software and system solutions for international customers. For banks, financial service providers, and industrial companies, Bosch Software Innovations offers specialized products in the areas of compliance, risk management, and CRM. System solutions in the areas of mobility and energy range from analysis to implementation to operation of entire hardware and software systems. We support our customers in the implementation of innovative business models through the nexus of functions, services, and devices on the Internet. The use of leading technologies from Bosch Software Innovations increases efficiency and flexibility of complex applications and creates long-term competitive advantages for customers.

About inubit
inubit AG is a leading provider of holistic process management solutions. From the inubit Suite as the technological backbone, to BPM methodology and a wide range of services, inubit supports companies in all phases of business process management. To achieve sustainable results, inubit merges the requirements from IT and business departments and implements them in continuously applicable products and solutions with a good price-performance ratio. inubit is present in over 10 countries with its regional companies and local partnerships and has more than 450 customers worldwide. Since October 2011, inubit AG has been a company of the Bosch Group.

Press contact:  
Elena Lucas
inubit AG 
Phone: +49.30.72 61 12-257
Fax: +49.30.72 61 12-100 
presse(at)inubit.com
www.inubit.com

HanseMerkur Wins with inubit Solution Gold at the Global Awards for Excellence in BPM & Workflow