On the way to BPM

The transition to flexibility and reorganization of processes are today central topics, faced by companies of the telecommunication and high-tech industry. Decreasing minute rates and steadily increasing competition force companies in the telecommunication market to a permanent optimization of their processes. The omnipresent cost pressure requires, especially in the networked market of the high tech industry, a more and more efficient supply chain management.

BPM is leading to the disired results: not implemented as a "Big Bang" - but stepwise, cost efficient and last but not least standard compliant. Particularly standards help companies on the one hand to be open for future development, and on the other hand to profit from Best Practices. Therefore, the Business Process Framework eTOM is available comprising the specific requirements of the telecommunication industry.

From eTOM to specific process improvements

The "Enhanced Telecom Operations Map" (eTOM), published by the TM Forum, is a framework describing telco-specific business processes and intending the standardization of transparent and cross-company processes. The fundament is the following eTOM map:

The eTOM framework focuses on the business processes. The underlying IT is not considered at all. Therefore it is recommended to use a combination of the standards eTOM and ITIL (IT Infrastructure Library) to realize a comprehensive standardization step by step. 

inubit supports you on this way by

  • Consulting services regarding the implementation of eTOM process framework
  • Establishment of an efficient business process management
  • Collection of your business processes 
  • Technical realization of target processes basing on inubit Suite and compliant to ITIL
  • Consolidation of your IT landscape and realization of a Service-oriented Architecture (SOA)
  • Automation of specific business processes (e.g. porting data exchange, SLA monitoring, ...)

Contact

Dr. Jörg Uhlenbrock
Dr. Jörg Uhlenbrock
Account Manager
Phone: +49.30.72 61 12-246
Fax: +49.30.72 61 12-100

Case Studies



"We rather invest in the optimization of our processes than spend money on new business applications. We remain more flexible when integrating our various systems instead of adapting our processes to a monolithic block. In case a new a process requires a new system, we can simply add this on.“
Thomas Wisgalla, HL komm

Read more of our inubit case studies about:

     austriamicrosystems
     FRIWO Gerätebau
     HL komm