inubit Support
Our support is specifically customized to your requirements. Our team works out together with you your needed support level and specific topics that should be considered. The support can be realized at your company or remote.
Our support comprises different support levels beginning from weekdays 9am to 6pm and up to complete support 24x7 around-the-clock with individual reaction times. You can reach our support team via phone, e-mail, fax and Internet.
Our customers regularly confirm the high quality of our support. For instance, in the third quarter 2011 it was rated with an overall score of 1.41. Polled were basic success factors such as solution quality, reaction times and communication. In order to maintain our service level we are also grateful for your suggestions and critique. They are also considered in our validation.
Voices from the customer poll for the 3rd quarter 2011:"Support as written in story books. Thank you!" "Super and, above all, uncomplicated." "Works wonderfully. Thank you for the excellent support.“ |
Our support includes:
- Trouble shooting assistance for the inubit Suite during the contract period
- Assistance in practice of the software, particularly with regard to error recovery in case of the false use of program functions
- Assistance in answering company specific problems in conjunction with the inubit Suite
- Tips and ruses to the inubit Suite to meet demands, which are not covered by the standard
